Most of our items are shipped via ‘standard mail + tracking and signature’ to ensure that there is no issues with their arrival. Please note that ‘tracked′ parcels will not be left if there is nobody home at the time of delivery. A card will be left in your mailbox and pickup will need to be arranged from your local post office. You can also track the status of your item by entering the tracking number supplied in your order details on the Australia Post website (http://auspost.com.au/track/), where the details of its location and journey, will be available. Please note that sometimes it can take 24-48 hours for details to appear.
Items that do not have ‘tracked mail’ as standard, will not be able to be tracked through Australia Post. It is recommended that ‘tracking’ is selected as additional insurance that your item arrives to your door safely.
You may return unworn and unused items within 30 days of receiving your purchase, for an exchange of any item within our store or a refund. The buyer, however, must be prepared to wear any return postage costs for the exchange or refund, to and from their address. The best method is to include a self addressed prepaid satchel with a note outlining your requested exchange. Please contact us prior to sending back an item for an exchange, as we want to guarantee your item is in stock.
We will also offer an exchange or full refund if your item is damaged or faulty, if sent back within 30 days of receiving your purchase. In this case, ScrubShine Scrubs will wear all return postage costs.